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Once all the entries are removed from battery, restart your PC. The PC will reinstall the drivers automatically once your restart the PC. Then try charging the laptop. If the issue persists, then the issue could be with the battery connectors. You need to contact the HP phone support so that we can service the machine.
If the battery turns on when the charger isn't attached but not when it is attached, the likely problem is the charger. When chargers go bad, they often cannot both run the device and charge the battery at the same time.
You should also check if the power outlet is delivering the required voltage. PHT (UTC +08:00) To God be the glory! i checked my battery using battery check tool it says the battery is fine but what i have realized is that the battery stays on white light but changes to orange after some time for a little bit of time then goes back to white
Not open for further replies. Found the problem! Take out charger, then battery, and hold down power button for 20 seconds, insert battery, then charger and make sure charger is plugged into main power supply and not extension cord plug etc.
Once in device manager, click on the view tab in the top & choose “Show hidden devices”. Then from the device manager list, check the entries under “Battery” – Right-click and choose “uninstall” on all the entries. Once all the entries are removed from battery, restart your PC.